|
Why was I
charged a late fee? |
If payment is
not received by Galaxy on or before the due date on your
bill, it is subject to a late fee. This means when it
arrives at our payment processing center not when it is
postmarked. If you feel you were charged a late fee in
error, email our customer service staff by
clicking here or call our customer service center at
800-365-6988 |
|
Where can I
pay my bill? |
Galaxy offers
a variety of payment options. Click here to see a list of our payment centers and our
payment options. |
|
My bill is due
at an inconvenient time for me. Can I change when my bill is
due? |
Yes. If you
would like to change the day that your bill is due, email
our customer service staff by
clicking here or call our customer service center at
800-365-6988 |
|
I made a
payment that I haven't received credit for. Has my payment
been received? |
Occasionally
the payment for a previous bill and your new bill will cross
in the mail. Look at the invoice date on your latest
statement. If the invoice date is before, near or on the day
that you mailed the payment, we most likely have applied
that payment after the statement was generated. If you have
other issues or questions about the balance on your bill,
email our customer service staff by
clicking here or call our customer service center at
800-365-6988 |
